Return Policy and Warranty


 

Return Policy and Procedure:

We know you will love your new Memobird but we also realize there are any number of reasons you may wish to make a return. All we ask is that each return must have a Return Merchandise Authorization (RMA)  number, so that we can ensure your return is handled smoothly.

To obtain a RMA number contact our staff at returns@mymemobird.com.

RMA number will be provided and refund issued, for new goods purchased within 30 days of delivery. Please email a scanned copy of your original receipt, your name and mailing address  to returns@mymemobird.com  .  Return shipment instructions will be provided. Please note you are responsible for the shipping cost of returned items

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@mymemobird.com

 

Warranty

A RMA number will be issued for goods with material defects or defective workmanship, within 1 year of purchase, in accordance with Knectek Lab’s posted limited warranty. Knectek Labs retains the right to offer a refurbished product in exchange for your returned product, or to offer a full refund. Please note you are responsible for the shipping cost of returned items. To receive a RMA under warranty please email returns@mymemobird.com and include a scanned copy of your original receipt, your name and mailing address to returns@mymemobird.com as well as a brief description of the defective material or workmanship. Upon confirmation of warranty eligibility our staff will provide and RMA and shipment instructions.

Shipping

To obtain a RMA number contact our staff at returns@mymemobird.com. Shipping instructions will be provided with the RMA number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Memobird Limited Consumer Hardware Warranty

WARRANTY

The Warranty contained herein applies to the Memobird Printer (the “Memobird Printer”) purchased by the Consumer directly from Knectek Labs Inc. (“Knectek”).   Knectek offers a limited 1-year manufacturer's warranty that will cover all manufacturing defects in materials and craftsmanship of Memobird Messenger and Printer (“Memobird Printer”).  The warranty period is 1 year from the date of retail purchase. Warranty claims must be accompanied by a receipt showing original date of purchase.

If during this warranty period a defect arises we will either repair the product using new parts, replace the product with a new product, or refund the purchase price of the product.

EXCLUSIONS

This warranty does not apply to:

  • Cosmetic damage including scratches, dents and broken plastic on ports.
  • Defects or damage caused by misuse, accident (including, without limitation, collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, testing, or improper storage.
  • Damage caused by operating the product outside the permitted or intended uses described by Knectek  Labs Inc.
  • Damage caused by use with non-Knectek  Labs Inc adhesive papers.
  • Use of the Memobird Printer in violation of the license granted in the applicable EULA, or in a manner inconsistent with any applicable documentation.
  • Any other normal wear and tear due to use.
  • Failure to implement any updates to software

PROCESS

If you wish to submit a warranty claim, please contact us at returns@mymemobird.com   and include your order details, a scanned copy of the original receipt and description of the manufacturing defect.

Should your warranty claim be approved you will be provided a Return Merchandise Authorization (RMA) and shipping instructions.

 

DISCLAIMER

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Knectek Labs disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Knectek Labs limits the duration and remedies of such warranties to the duration of this express warranty and, at Knectek Labs’ option, the repair or replacement services described above. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.  Knectek does not warrant uninterrupted or error free operation of the Memobird Printer.  The Warranty remedies expressly provided herein will be Consumers sole and exclusive remedies.

 

LIMITATION OF DAMAGES

In addition to the above warranty disclaimers, to the maximum extent permitted by law, neither Knectek  Labs nor its suppliers shall be responsible or liable with respect to any subject matter of this agreement or terms or conditions related thereto under any breach of contract, negligence, strict liability or any other theory (a) for loss or inaccuracy of data or cost of procurement of substitute goods, services or technology, or (b) for any indirect, incidental or consequential damages including, but not limited to business interruption, loss of revenues and loss of profits. The foregoing shall apply even if Knectek Labs has been advised of the possibility of such damages. To the maximum extent permitted by law, Knectek Labs’ aggregate cumulative liability hereunder shall not exceed the original purchase price paid for the product that caused such damage. Certain states (countries and provinces) do not allow the limitation of liability for incidental or consequential damages, so the exclusions set forth above may not apply to you.

 

Additional Applicable Notes:

  • Legal Rights This warranty gives you specific legal rights and you may also have other consumer rights which vary from state to state or province to province.
  • The disclaimers, exclusions, and limitations of liability under this limited warranty will not apply to the extent prohibited by applicable law.
  • The Limited Warranty extends only to the person or entity that originally purchased the Product from Knectek Labs Inc.  or from one of its authorized resellers or distributors. This Limited Warranty is not transferable. This Limited Warranty is only applicable to the Product purchased and delivered to the end-user or purchaser within the United States of America or Canada.